Refund Policy

Free quotes and consultations

The first conversation and the quote are free, so there is nothing to refund. If we are not the right fit, there is no charge.

Project work

A deposit pays for planning and early work, so it is not refundable once work has started. If a project is cancelled part way through, you pay for the work completed up to that point, and anything paid beyond that is refunded.

Ongoing services

Ongoing services are billed in advance for each period. You can cancel for the next period at any time. We do not refund the current period once work has started, because that time has already been spent.

If something is wrong

If an invoice looks wrong or the work does not match what we agreed, tell us. We will fix it, redo it or refund the affected part, whichever is fair.

How to ask for a refund

Email info@auratechsystemsusa.com or use the contact page with your invoice number and a short description. We will reply to your request, and approved refunds go back to the original payment method.

Questions

If anything here is unclear, ask before starting. We are happy to explain how billing works for your project. See also the terms and conditions.